物流政策

Shipping Policy

Welcome to Thorn! We are committed to delivering your orders as quickly, safely, and transparently as possible. Please review our shipping policy below for full details on processing times, shipping rates, and delivery expectations.

Special Shipping Offer

🚚 FREE INTERNATIONAL SHIPPING on all orders over $100.00 USD!

1. Order Processing Time

Standard Processing: All orders are processed and packed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Tracking: Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. Please allow 24–48 hours for the tracking status to update in the carrier’s system.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to your location and order value:

Destination	Order Value	Shipping Cost	Estimated Delivery Time
Worldwide (Standard)	$100.00 USD and over	FREE	7–12 Business Days
Worldwide (Standard)	Under $100.00 USD	Calculated at Checkout	7–12 Business Days

Note: Delivery times are estimates only and are not guaranteed. Actual delivery may be subject to customs delays, international transport disruptions, or extreme weather conditions.

3. Customs, Duties, and Taxes

Import Taxes & Duties: Unless explicitly stated otherwise at checkout, prices on our website do not include import duties, VAT, or local customs clearance fees imposed by your destination country.
Customer Responsibility: All applicable customs fees, taxes, or duties are the sole responsibility of the customer. Please check with your local customs office for details before placing an order.

4. Shipping Address Accuracy

Please double-check and verify that your shipping address is complete and correct before completing your order.
Thorn is not liable for packages delivered to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an invalid address, you may be responsible for the reshipment fees.

5. Lost, Stolen, or Delayed Packages

Carrier Delays: Thorn is not responsible for shipping delays caused by carrier disruptions, international customs processing, or events outside our control.
Claims: If your tracking indicates that your package was lost in transit or damaged upon arrival, please contact our support team at xiaofugui841129@gmail.com with your order number and tracking details so we can assist you with filing a claim.